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Privacy policy

We do care about your privacy, thus rely on the advanced technology to keep the personal details of our customers secured. The data of customers that we collect through our website is submitted on a safe server. It’s hard for the hackers to decrypt the details since we offer physical, technical and electronic safeguards. Our secure server software encrypts entire details related to credit and debit card number, your name and address. Further, we request identity proof before disclosure of the personal information as a part of our security procedure. Your visit on our website is anonymous unless you have an account on it. Third parties are involved for processing the purchase on our site and the delivery of the product. If you have any objection with it, please do not use our website.

Customer Care Policy

Homedrape aspires to be a role model company in the home textile industry for customer satisfaction and is committed to excellence in customer care. Customer care is a core value of Homedrape and believes in nurturing a long lasting relationship with our all customers.

Customer care forms an integral part of our business and thus we shall:

  1. Treat customers in a polite and courteous manner
  2. Value the requests, views, complaints, feedback and other inputs of all customers and their requirements
  3. Proactive approach towards customer views, feedback and future expectations to achieve customer satisfaction
  4. Ensure transparent fair, ethical, objective, unbiased and equitable treatment of all customer issues
  5. Respond to their queries and complaints on a priority
  6. Audit and review our performance and practices against this policy for continual improvement

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